Following are the terms and conditions that constitute our Shipping Policy.
1. Shipment processing time
All orders are processed within 1-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
2. Shipping rates & estimates
Shipping charges for your order will be calculated and displayed at checkout. We have 3 standard shipping options at different rates to choose from: Regular international shipping for $2.51, Secured International Shipping for $4.23 and International Express Shipping for $21.87.
3. Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-72 hours.
4. Customs, Duties and Taxes
Dexter is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Dexter is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. If the shipping carrier refuses to refund your money, please contact us and we will find a solution together.
Our Refund Policy provides detailed information about options and procedures for returning your order.